Just over a year ago, the rear dial on my E-M1 died and my local camera shop, Big Camera, went beyond the call of duty by hand carrying the camera to Bangkok, had it fixed within a day and returned it to me the same evening. Amazing service.
I was slightly concerned that whatever fault was built into the original dial would be built into the replacement, but the E-M1 has worked perfectly since; until last week when it realised that the warranty had expired and it was time for the dial to fail again. Bugger.
It was unreasonable to expect Big Camera to send a member of staff to Bangkok for me again, but I am a good customer so I went and asked nicely if they could speak to Olympus and persuade them to fix my camera in less than the usual five days. A phone call was made and I was promised a quick turn-around.
So it was into the bus yesterday morning (Olympus is five minutes walk from the bus station, seemed pointless to drive) and I handed in my camera at 1030. By 1330 it was done and I was back home before dark. More superb service from Olympus.
The downside was that the fix cost me 3,000 baht, and you could argue that it is design flaw that should be fixed for free. The service centre confirmed that they have now changed the design, which does indicate that something was wrong; but at least this new dial should not fail. They gave me the part they replaced which turned out to be the complete top cover.
When you see how much stuff there is under the cover, you can see why they would not want to dismantle it to get to the dial.
My E-M1 looks all sparkling and new, and the staff at Big Camera got a bag of tasty snacks this morning.
Comments 🔗
2014-12-22| Grant saysGoodness me, look at all that stuff in there! And to think they used to drop OM 1’s out of helicopters and catch them on the re-bound…
2014-12-23| **** saysThat’s the thing I love about Thailand … a little generosity is really appreciated !!