There I was, sat in the airport, waiting for my flight to Japan. To pass the time I fiddled with my E-M1, changed some settings, and played with the results. It was then that I noticed that the rear dial, used mainly for dialing in some exposure compensation was not working, then it was, the it wasn’t, etc. Eek!
And so it misbehaved throughout the trip. Not the end of the world, but took some serious spinning sometimes to add some compensation, not ideal.
So yesterday I took the camera back to the branch of Big Camera where I had purchased it not three weeks ago. I wasn’t too bothered about the fact there was a problem, this is often the result of buying from early production, and in my Canon days I was a regular visitor to the Canon Service Centre in Bangkok with all manner of issues. But I did want my new toy fixed as soon as possible and rather doubted Olympus in Bangkok would be set up to fix it. I imagined it heading off to Japan and returning in several weeks.
I handed it in to Big Camera and they told me it would be taken up to the service centre in Bangkok on Friday as part of a regular run. I took the camera back from them and said I would drive up to Bangkok today and deliver it myself, did not want to add four days to the repair time.
There was muttering, there were phone calls, and the lady who appeared to be in charge said that she would personally take my camera to Bangkok for me today, and impress upon Olympus the need for speed. Wow!
This afternoon she called me. She was on the bus back from Bangkok with my camera, which had been fixed, and I could collect it at 1930 when she returned to the shop. And I did and it was perfect.
Olympus had quoted her two weeks and she had said that was unacceptable. So they then quoted “Friday”, but she explained that she had come up on the bus specially. So they took it to bits and fitted a new dial while she waited.
And I got my camera back after one day away, and she got a very expensive box of chocolates! Now that’s what I call service.
Comments 🔗
2013-11-26| Larry saysYou must be a big spender, having people jumping to please you. Earlier it was the airlines and now a photo shop. How do you do it?
2013-11-26| Kevin Moore saysPure Geordie charm of course
2013-11-26| Clive saysI shall have to try the same trick with my latest game purchase. X-Rebirth, from Egosoft, was touted as a truly amazing, epic game of vast proportions, scope and detail. It turned out to be a truly unbelievable, vast pile of steaming excrement, so full of bugs that it would give an entomologist a heart flutter, and a collection of some of the worst design decisions seen outside of Windows 8…
I wonder… if I get someone to drive it back to Germany for me, maybe the programmers will have a revelation and write something decent…
In better news, I can get an EM-1 and the 12-40 for £1950 from Amazon, so there are bound to be better deals out there. Roll on that January bonus…
2013-11-27| Spike saysSmile and be nice (a.k.a. Geordie charm).
2013-11-27| Spike saysFly to Thailand, current best price is 59k baht for the combo….
2013-11-27| Spike saysMy son has just alerted me to this: